Domestic Shipping (within Germany)

• Shipping within Germany typically takes 1 to 3 business days after dispatch confirmation, depending on the shipping method chosen.

• All orders are processed and shipped within 1-2 business days after payment has been received.

• Shipping Costs: Shipping costs for domestic orders will be calculated and displayed during checkout.

 

International Shipping

• Shipping to international destinations typically takes 3 to 14 business days, depending on the destination country and selected shipping method.

• Shipping Costs for international orders will also be calculated and displayed during checkout.

• The exact delivery time depends on the shipping method chosen and the destination. You can select from different shipping options, each offering varying delivery times.

 

Shipping Methods

• You can choose from different shipping methods that vary in speed and cost.

• Standard and expedited shipping options are available. The chosen shipping method will be displayed to you during checkout, allowing you to choose the option that best suits your needs.

• Shipping Costs will be displayed at checkout based on weight, package size, and delivery address.

 

Customs Fees & Import Taxes

• International Shipping: For deliveries outside the EU, additional customs duties or import taxes may apply. These charges are the responsibility of the buyer.

• The buyer is responsible for checking any additional fees that may apply when the delivery arrives.

 

Return Policy

 

Returns for Prints

• Prints can be returned within 14 days after receipt without providing any reason.

• The return shipping costs are to be borne by the buyer. Please ensure the item is securely packaged to prevent damage during return shipping.

• A refund will be processed once the item has been received and inspected, and only if the item is returned in unused and undamaged condition.

• Personalized or custom-made products, such as commissioned artwork, are excluded from the return policy, as these are specially made according to the buyer’s specifications.

 

Returns for Custom Artwork (Commissions)

• Custom artwork (commissions), including personalized paintings and drawings, are excluded from the return policy once production has started.

• As the artworks are created specifically for the buyer, they are non-refundable.

• If the artwork arrives damaged, please contact us immediately, and we will find a solution, either through a claim or a replacement.

 

Refunds

• Once a return has been inspected and accepted (only for prints, not for commissions), a refund will be issued via the original payment method.

• Shipping costs will not be refunded, unless the item was damaged or defective upon arrival.

 

Return & Claim Notice:

If you wish to initiate a return or file a claim for damaged goods (only for prints), please send us an email at [your email address] within 7 days after receipt of your order, providing the necessary details. We will then guide you through the next steps.